Kidzia
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Refund & Cancellation Policy

Last updated: September 2026

Kidzia is a digital subscription service (no physical goods are shipped). This page outlines when you are eligible for a refund, how to submit a request, and how long processing takes.

1. Nature of Service

A Kidzia subscription grants access to premium tools, personalized reports, developmental content, and expert consultations within the app for the duration of the subscription period. Prices are clearly displayed before purchase in EGP or USD and include applicable taxes.

2. Refund Eligibility & Windows

  • Within 14 Days: You may request a full refund for any reason within 14 days of your initial subscription payment.
  • After 14 Days: You may cancel auto-renewal at any time. Your access will continue until the end of the current paid billing cycle, without a partial or prorated refund for the active cycle.
  • Erroneous, Duplicate, or Unauthorized Charges: Fully refunded immediately upon verification, regardless of the 14-day window.
  • Unresolved Technical Issues: If a technical fault prevents you from using paid features and our technical team is unable to resolve it, you may choose a full refund or an equivalent subscription extension.

3. How to Submit a Refund Request

The submission process depends on the payment method used:

  • Direct Website or Card Payments: Email us at hassan@kidzia.site or call/WhatsApp us at +20 150 054 9766 with your registered account email, transaction date, amount, and the last 4 digits of the payment card.
  • In-App Purchases on iOS (Apple): Subscribed through the App Store? Refund requests are handled directly by Apple. Submit your request at reportaproblem.apple.com.
  • In-App Purchases on Android (Google Play): Subscribed through Google Play? Request a refund via Google Play Store → Account → Payments & subscriptions → Budget & history.

4. Processing Timelines

  • We respond to all direct inquiries within ٤٨ business hours.
  • Upon approval, direct refunds are issued within 5 business days to the original payment method only.
  • Depending on your card-issuing bank, posting the credit to your statement typically takes an additional 7 to 14 business days.
  • No administrative or processing fees are deducted from approved refunds.

5. Cancelling Auto-Renewal

Subscriptions renew automatically (monthly or annually) until you cancel. You can cancel at any time:

  • Within the Kidzia App: Profile → Manage Subscription → Cancel Auto-Renewal.
  • iOS: Device Settings → Apple ID → Subscriptions → Kidzia → Cancel Subscription.
  • Android: Google Play Store → Subscriptions → Kidzia → Cancel Subscription.
  • By Email: Contact us at hassan@kidzia.site.

Cancelling stops all future charges while keeping your subscription active until the end of the paid period.

6. Contact Us

For any billing inquiries, reach out to our support team: